Q. I have an annual subscription purchased through the Microsoft Store, yet when I go to Xodo Web it says I don't have the Pro version. How do I access Xodo Pro from my Windows account to Xodo.com?
A. Xodo has recently changed the way the subscription is handled so that cross-platform usage is enabled.
- Please open the Microsoft Store app on your computer and log in with the user who purchased Xodo Pro
- In the Microsoft Store app, go to Library and update Xodo to version 6.0.0 or higher
- Open Xodo and go to Settings> Licensing and select Sign In
- Create an account with the same email.
- Settings> Licensing and link the account
That's it! You are good to go.
If you continue to experience issue, please follow these steps exactly as they appear in order:
- Sign out of the Microsoft store application (not the website but the actual Microsoft store application that is on your computer)
- Sign out of the Xodo application (view xodomsstore.gif of me completing steps 1 & 2).
- Sign into the Microsoft store application (use your Microsoft store account that purchased the Xodo Pro subscription)
- Sign into the Xodo application (which should open a browser and ask you to sign in, use your Xodo account)
- Once steps 3 and 4 have been completed, the link pro account button should appear within the Xodo application, click that button (view xodomsstore2.gif of me completing steps 3 & 4 )
